Once full payment has been received for your order, items already made will usually ship within 5-10 business days. While I aim to have all work from my collection in stock at all times, during busy periods where the shop is depleted I will sometimes need to start the work from scratch. If this is the case, please allow an additional 2 weeks. Items that are out of stock will still show as available on the website, so if you need goods shipped by a specific date please get in contact and I can let you know a timeframe. If part of the order is out of stock, the entire order will be sent when all work is ready.

All domestic orders are sent with Australia Post. Delivery usually takes 2-5 business days from shipment date to arrive, sometimes slightly longer for remote areas.

While absolute care is taken when packing products for postage, unfortunately the occasional breakage is unavoidable. If you receive an order which has suffered damage in shipment, please take a photo showing the damage within 48 hours and email me directly at info@hobarthills.com.au for a replacement delivery. While any replacement ceramics will be prioritised, please allow suitable time for the order to be remade and sent.

International deliveries are sent via courier or Australia Post, the shipping cost will be calculated according to the order weight and country of destination. Parcel carriers will vary between countries and final delivery may be completed by a courier or local postal service.

Hobart Hills currently ships to Australia, New Zealand, & Canada. Please contact me to discuss shipping to other countries.